How Accessible Is Your Health System? Find Out in 10 Minutes.
The Free Access Audit is a 10-question diagnostic tool that reveals how well your organization meets the 5 Pillars of Healthcare Access. Get a personalized score, benchmark insights, and a roadmap to improvement in one downloadable PDF.
The 5 Pillars of Healthcare Access
Each pillar represents a critical dimension of how your organization delivers care. The Access Audit measures your performance across all five.
Physical Access
Facility locations, transportation, ADA compliance, telehealth infrastructure. Can patients physically reach your services when and where they need them?
Financial Access
Insurance coverage, patient affordability, cost transparency. How do your pricing and coverage policies remove or create barriers to care?
Cultural Access
Language services, health literacy support, community representation. Does your organization reflect and respect the communities you serve?
Digital Access
Patient portals, EHR interoperability, digital health tools, data security. How effectively does your digital infrastructure support care delivery and patient engagement?
Trust & Knowledge Access
Health literacy, informed consent, shared decision-making, community trust. Do patients have the information and confidence to engage meaningfully in their care?
Who This Is For
The Access Audit is designed for leaders and practitioners building equitable, accessible healthcare systems.
Hospital and health system executives
Chief Medical Officers and Chief Nursing Officers
Healthcare operations and access leaders
Physicians and clinicians building value-based care practices
Healthcare consultants and researchers
Policy leaders in regional health systems
Who Created This
Dr. Sarah Matt is a surgeon and healthcare executive with 20+ years of experience designing and scaling accessible healthcare systems. She is the author of The Borderless Healthcare Revolution (Wiley, 2025) and advises healthcare organizations on building equitable access infrastructure. Her work spans clinical practice, executive leadership, and strategic policy innovation.
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Frequently Asked Questions
The Access Audit is designed to take 8 to 12 minutes to complete. We've streamlined the questions to capture the key performance indicators for each pillar without asking for time-consuming data analysis. You answer based on your current knowledge and assessment.
No. Your responses and email address are confidential and are never shared with third parties or used for any purpose beyond delivering your personalized Access Audit PDF and adding you to our healthcare leadership newsletter (which you can unsubscribe from at any time). We take your privacy seriously.
Your personalized Access Audit PDF will be sent to your email address within 2 minutes of submission. The PDF includes your overall score, a breakdown of performance across the 5 Pillars, benchmark data compared to similar organizations, and a prioritized roadmap for improvement. You will also be added to our healthcare leadership newsletter (optional; you can unsubscribe anytime).
The Access Audit framework works for organizations of all sizes: solo practices, community health centers, regional health systems, and large academic medical centers. The five pillars of physical, financial, cultural, digital, and trust/knowledge access apply universally. Your score and roadmap will be calibrated to your organization's size and scope.